Shipping & Basic Information
At EspooPlug, we are dedicated to ensuring that your shopping experience is as smooth and enjoyable as possible. From browsing our exclusive designer collection to receiving your order at your doorstep, we aim to offer a seamless process every step of the way.
Shipping Policy
We understand how important it is for you to receive your luxury items promptly and safely. That’s why we work with trusted, reliable shipping partners to ensure that your order arrives in perfect condition and on time.
1. Order Processing Time
Once your order is placed, it will typically be processed and prepared for shipping within ONE business day. Our team works diligently to ensure your items are packed securely and shipped as quickly as possible. Please note that processing times may vary slightly during peak seasons or special promotions.
2. Shipping Options & Costs
We offer a variety of shipping methods to suit your needs. The cost of shipping will be calculated at checkout based on your location and the shipping option you choose. Available options typically include standard shipping, expedited shipping, and international shipping.
For orders within Finland, shipping times are typically between 3-7 business days, depending on your selected shipping method. International orders may take up to 14 business days to arrive, depending on the destination and customs processing times.
3. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. This will allow you to monitor the progress of your shipment and get real-time updates on when your items will arrive. Please note that tracking information may not be immediately available upon dispatch, but it will be updated as soon as the carrier processes your package.
4. International Shipping & Customs
We are pleased to offer international shipping to many countries. Please be aware that international shipments may be subject to customs duties, taxes, and fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. We recommend checking with your local customs office for more information regarding potential charges.
5. Shipping Restrictions
For security reasons, we can only ship to the address provided at checkout. We do not ship to P.O. boxes or certain restricted regions. If you are unsure about whether we can ship to your location, please feel free to contact us before placing your order.
Basic Information
1. Product Authenticity & Quality
All of our products are 100% authentic, sourced directly from renowned designers and luxury brands. We guarantee the highest quality and craftsmanship for every item we sell. Every piece is carefully inspected before being shipped to ensure it meets our stringent standards.
2. Secure Payment Methods
We accept a wide range of secure payment options, including major credit and debit cards and other trusted methods. All transactions are encrypted to ensure the safety of your personal and payment information.
3. Customer Service
Our customer service team is always available to help with any questions or concerns you may have. Whether you need assistance with your order, product details, or shipping inquiries, we are here to provide support. Please don’t hesitate to reach out to us.
We want to make your experience with us as seamless and enjoyable as possible. Thank you for choosing EspooPlug, where luxury and customer satisfaction come first.
